The “trained” personnel assigned to help disabled passengers are often rude and lack the most rudimentary knowledge. In fact, if I am going to Detroit with Northwest I tell the flight crew on takeoff that I will not tolerate a substantial delay. If delayed, I will crawl off the plane rather than wait more than an hour for assistance from people who are rude and thoughtless.

Northwest knows the services provided to disabled passengers are substandard, and the company has been repeatedly fined. Northwest should be ashamed.